More than anything we want you to be happy with your purchase! If something doesn’t look or feel right, please contact us via email us at cs@fammerch.com and we’ll try to make it right!

Please be reminded that our policy lasts 30 days for replacement/refund request only. If 30 days have gone by since your purchase, unfortunately we can’t offer you a replacement or refund.

Also please be informed that placing an order means that you accept all the terms mentioned below: At this time we do not offer Return in any case, we just offer replacement. If your item is defective, you don’t need to return the original item and we will resend you a replacement for free.

Due to hygiene reasons and the fact that our products are customized, we do not exchange or issue full refund unless an item you received has a major problem. This is when the item is:

• Significantly different from the description or the preview shown to you
• Damaged due to the fault of our factory or the carrier
• Not what you ordered

INSURANCE: We will provide you with a full refund if you don’t receive your order after 30 days since the purchase.

NOTE:

We typically DO NOT accept refunds or replacement due to customer’s mistakes such as:

• Incorrect selection of sizes, designs, colors, etc.
• Incorrect address provided upon ordering.
• Failing to preview the design carefully to see if it’s well set (as all of our printing files are automatically generated exactly the same as the preview on our website) So please review your order carefully before you check out to ensure your order is correct

Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor’s display

WHAT DO I NEED TO PREPARE BEFORE CLAIMING?

To file a claim, please send us an email to cs@fammerch.com and include the following information (this is a must):

• Order number
• Video/ photo of the defective product
• If your claim is in regards to a printing error, please include photographs of the error.
• If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
• If some of your items are missing, please provide us an image of the received package’s cover including the detailed shipping label and the items you received so we can forward to our production department to investigate the problem.
• Full delivery address

Our support team will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).

REPLACEMENT/ REFUND PROCESS

• As our products are customized, we don’t accept return items, you can donate, keep or dispose of them at your convenience. Your replacement follows the same timeframe as the normal order.
• Regarding refund, you will receive a refund confirmation when we finish the process .The process will take 1-2 business days. You will get your money back into your account  after some days (depending on various banks)